WhattNexus
WhatsApp Chatbot Automation for Support & Sales
Good WhatsApp bots answer the boring questions and escalate the expensive ones — with full chat history for humans.
Automation should shrink queue time, not hide customers
A chatbot that loops “please wait” is worse than no bot. Design flows for FAQ, order status, and lead capture — then hard-route to a human when intent is unclear or high-value.
AI replies with business tone
Generic LLM tone erodes trust. Ground answers in your policies, pricing pages, and product facts. Let AI draft; let humans own refunds, complaints, and custom quotes.
Handoff is the product
When a bot escalates, agents need the full transcript in a shared inbox — not a new chat that starts from zero. Assignment-friendly workflows beat “whoever opens WhatsApp Web first.”
Trigger bots from your stack
Abandoned carts, shipment updates, and appointment reminders work best when your backend starts the conversation via API, then the bot or agent continues in-thread.
Measure what matters
Track containment rate, time-to-first-human, and resolution — not vanity “messages automated.” If containment rises while CSAT falls, your bot is blocking help.
WhattNexus approach
Use Nexus Brain AI for context-aware replies inside the WhattNexus inbox, keep campaigns and OTP on the same platform, and wire product events through the developer API.