WhattNexus
Ecommerce WhatsApp Marketing: Carts, Orders & Support
Stores win on WhatsApp when cart recovery and support share the same conversation history.
Abandoned carts need timing, not spam
Trigger one clear recovery template with product and checkout link. Follow up once if needed. Flooding carts from a personal number gets blocked — and burns trust.
Order and shipping updates customers actually read
WhatsApp beats email for “out for delivery” and COD confirmation. Keep templates short, include tracking, and offer a reply path for address changes.
COD confirmation reduces fake orders
Ask customers to confirm cash-on-delivery orders on WhatsApp before dispatch. Logged confirmations help warehouse and finance disputes.
Support after the sale
Returns, size swaps, and “where is my order?” should land in a team inbox — not the founder’s phone at midnight.
Connect your store via API
Fire events from Shopify, custom carts, or ERP through the messaging API. Manual CSV uploads are fine for a pilot week — not for Black Friday.
WhattNexus for ecommerce
Combine WhatsApp campaigns, SMS OTP/alerts, and inbox on WhattNexus so growth and support stop fighting over channels.